Week 2 Quiz - worth
100 points
Mark one answer by highlighting the letter marking
your answer in red. Please answer all 50 questions
Example:
Problem
solving occurs when a group
a. reaches a
conclusion.
b. passes judgment
on an issue under consideration.
c.
develops a plan for reducing or eliminating the harmful effects of a problem.
d. chooses among
alternatives.
e. analyzes the
history, causes, and effects of a problem.
Multiple Choices
1. The members of a civic
association's committee on community safety disagree on whether to install more
expensive street lighting throughout the development. What type of conflict is
the group experiencing?
a. affective
b. collaborative
c. substantive
d. competitive
e. procedural
2. The members of a civic
association committee charged with addressing safety issues in the community
disagree over whether to begin by surveying residents about their safety
concerns or to start by consulting local law enforcement for safety suggestions.
What type of conflict is the group experiencing?
a. affective
b. collaborative
c. substantive
d. competitive
e. procedural
3. Joe gets angry with
Delores during a committee meeting because she interrupts his remarks and
suggests that his ideas are a waste of time. What type of conflict is occurring
in this situation?
a. affective
b. collaborative
c. substantive
d. competitive
e. procedural
4. Attribution Theory is
useful in explaining the sources of group conflict. All of the following
answers are examples of how attributions can prompt anger among group members
EXCEPT
a. What other members do
seems abnormal.
b. What other members do
seems unfair.
c. What other members do
seems to constrain what I want to do.
d. What other members do
seems intended to harm me or others.
e. What
other members do seems to reflect member needs.
5. Which of the following
statements characterizes constructive conflict?
a. Members focus
on the issues.
b. Members' contributions
are devalued.
c. Members protect and
defend their own ideas.
d. Members avoid conflict.
e. Members resist change and
try to maintain traditional procedures.
6. You can help promote
constructive conflict by abiding by all of the following principles EXCEPT
a. Disagreement does not
result in punishment.
b. Members
encourage tough competition among one another in order to make the best decisions.
c. Members will work with
one another to achieve mutually satisfying resolution of conflicts.
d. Lower-status members are
free to disagree with higher-status members.
e. the group has an agreed-upon
approach for conflict resolution and decision making.
7. Which of the following
suggestions can help you apologize to a group when an apology is appropriate?
a. Identify member
responsibility for problems with "you" statements.
b. Clearly identify who is
to blame for the problem.
c. Disregard how others
might feel as the result of your actions.
d. Follow
through on any promises to correct the situation.
e. Plead for forgiveness
because you have apologized.
8. When a member is more
concerned with his or her own goals than meeting the needs of the group, which
conflict style is the member using?
a. accommodation
b. collaboration
c. competition
d. avoidance
e. compromise
9. Which conflict style
would be appropriate if the issue is very important to others but is not very
important to you; you realize that you are wrong or that you have changed your
mind; it is more important to preserve group harmony than resolve the issue?
a. accommodation
b. collaboration
c. competition
d. avoidance
e. compromise
10. Some club members
want to increase membership dues by $7.00. Other club members want to increase
them by $3.00. They have reached an impasse on the issue, so they decide to
split the difference and raise the dues by $5.00. What type of conflict style did
the group use?
a. accommodation
b. collaboration
c. competition
d. avoidance
e. compromise
11. Which conflict style
has a high concern for group goals and a low concern for the member's personal
goals?
a. accommodation
b. collaboration
c. competition
d. avoidance
e. compromise
12. Family members
disagree about where to go for a vacation this year. Some members want a
location where there will be a lot to do. Other members just want to relax.
They discuss many possible sites before deciding on a cruise. They agree that a
cruise offers opportunities for both relaxation and recreation. Which approach
to conflict did this family use?
a. accommodation
b. collaboration
c. competition
d. avoidance
e. compromise
13. Nang tries to change
the subject whenever group members argue. She also refuses to comment on
controversial issues. What conflict style does Nang use?
a. accommodation
b. collaboration
c. competition
d. avoidance
e. compromise
14. When a member gives
in to others at the expense of his or her own goals, what conflict style is the
member using?
a. collaboration
b. compromise
c. avoidance
d. accommodation
e. competition
15. When a member
searches for new solutions that will achieve both the individual goals of group
members and the group goals, what conflict style is the member using?
a. competition
b. avoidance
c. collaboration
d. accommodation
e. compromise
16. When a member
concedes some goals in order to achieve others, what conflict style is the
member using?
a. compromise
b. collaboration
c. avoidance
d. accommodation
e. competition
17. When a member
attempts to change the topic, which conflict style is a member using?
a. accommodation
b. avoidance
c. collaboration
d. competition
e. compromise
18. Which dialectic
tension is represented in the 5 traditional conflict styles: accommodation, avoidance, collaboration,
competition, and compromise?
a. reward ↔ punish
b. reliance on emotions ↔
reliance on reasoning and logic
c. homogeneous ↔
heterogeneous
d. concern for
personal goals ↔ Concern for group goals
e . open system ↔ closed
system
19. When face-to-face
interaction is not convenient or possible, which of the following communication
technologies is best suited for groups dealing with conflict?
a. audioconferences
b.
videoconferences
c. bulletin boards
d. email
e. text messaging
20. Your textbook offers
all of the following guidelines for making an effective apology EXCEPT
a. Take responsibility for
your actions with "I" statements.
b. Clearly identify the
behavior that was wrong.
c. Explain why
your actions are justified.
d. Acknowledge how others
might feel.
e. Express regret.
21. What do the 4Rs stand
for in the 4Rs Method of Analyzing a Conflict?
a. React, Reply, Reason,
Reprimand
b. Recognize, Reflect,
Reconsider, Relate
c. Reasons, Reactions,
Results, Resolution
d. Resources, Repetitions,
Readiness, and Resolution
e. Recognize, Reflect,
Reconsider, Reject
22. Which of the
following is NOT part of the 4R method of Conflict Management?
a. Reasons
b. Reactions
c. Results
d. Reinterpretation
e. Resolution
23. If you assume that
group members mean well and you feel free to express your feelings and ideas to
others, you are on your way to dealing with conflict using
a. the 4Rs Method.
b. the A-E-I-O-U
Model.
c. negotiation.
d. mediation.
e. arbitration.
24. Which method of
conflict resolution employs the services of an impartial third party for the
purpose of guiding, coaching, and encouraging the disputants toward agreement?
a. arbitration
b. mediation
c. negotiation
d. the 4Rs Method
e. the A-E-I-O-U Model
25. Which of the
following conflict management methods is expressed as "We should express
our concerns about the conflict and suggest a solution"?
a. arbitration
b. mediation
c. negotiation
d. the 4Rs Method
e. the A-E-I-O-U
Model
26. Mediation experts
Stephen Littlejohn and Kathy Domenici suggest the following strategies for
resolving conflict constructively EXCEPT
a. Show strength
and conviction by supporting your own position.
b. Speak to be understood
rather than win.
c. Focus on your own
perspective rather than criticizing others' behavior.
d. Explore ideas in new
ways.
e. Recognize that there are
many perspectives rather than polarizing a dispute into only 2 points of view.
27. Which of the
following elements in the Harvard Negotiation Project's principled negotiation
process asks a group to seek fair standards for resolving a conflict or choosing
an option?
a. people
b. interests
c. options
d. criteria
e. goals
28. All of the following
behaviors are more characteristic of the ways in which women respond to
conflict EXCEPT
a. Women are more likely to
leave a group that experiences continuous conflict.
b. Women are more
likely to focus on substantive issues than men.
c. Women are more likely to
address conflict privately rather than in front of the entire group.
d. Women tend to cooperate
more than men under ideal conditions.
e. Women are more likely to
avoid conflict than men are.
29. When helping group
members from collectivist cultures maintain and save "face," you
should keep in mind all of the following perspectives about conflict and
"face" EXCEPT
a. The need to save
"face" during a conflict derives from the personal relationships among
members.
b. Conflict resolution
requires that "face" issues be mutually managed before discussing
other issues.
c. In
individualistic cultures, "saving face" is more important than
winning an argument.
d. Conflict resolution
succeeds when group members save "face" and also claim they have
"won."
e. Cultures that place a
great deal of value on "saving face" discourage personal attacks.
30. Which of the
following statements is characteristic of a cohesive group?
a. Members interact with
each other less.
b. Members make a lot of
negative statements about the group.
c. Members want to
conform to group expectations.
d. The group lacks
creativity.
e. none of the above
True/False
31. Conflict in groups
occurs when members disagree about issues, ideas, decisions, actions, or goals.
a. True
b. False
32. Substantive conflict
in groups can improve group problem solving, promote cohesiveness, increase
group knowledge, enhance creativity, and help members achieve the group's
common goal.
a. True
b. False
33. When members disagree
about issues, ideas, decisions, actions, or goals, substantive, affective, and
procedural conflicts are likely to arise.
a. True
b. False
34. When a group cannot
negotiate a both/and approach to the individual goal ↔ group goal
dialectic, hidden agendas are likely to result.
a. True
b. False
35. Constructive conflict
is characterized by competition and conflict avoidance.
a. True
b. False
36. Once a group member
apologizes for a hurtful comment or a harmful action, that member should demand
forgiveness from other group members.
a. True
b. False
37. The 5 traditional
conflict styles reflect a dialectic tension of leadership ↔ followership as
well as engaged ↔ disengaged.
a. True
b. False
38. When an issue is not
very important to you but very important to other group members, an
accommodation conflict style may be appropriate.
a. True
b. False
39. When you have strong
beliefs about an issue and believe that the group may be acting unethically or
illegally, a compromise conflict style may be the most appropriate.
a. True
b. False
40. The collaborative
conflict style searches for new solutions that achieve both the goals of
individual members and the goals of the group.
a. True
b. False
41. Email messages are
the best way to resolve conflict in virtual groups.
a. True
b. False
42. The 4Rs Method helps
group members analyze the conflict before selecting a method for
resolving the conflict.
a. True
b. False
43. In Wisinski's
A-E-I-O-U Model of conflict resolution, the first step involves believing that
other group members want to resolve the conflict.
a. True
b. False
44. Negotiation requires
third-party intervention in which an outsider who has conflict resolution
skills can help the group analyze and resolve a conflict.
a. True
b. False
45. Arbitration involves
a third party who, after considering all sides in a dispute, decides the
conflict will be resolved.
a. True
b. False
46. Studies show that men
and women from similar cultures do not differ significantly in terms of the
conflict strategies and styles they use.
a. True
b. False
47. In individualistic
cultures, members believe that displaying conflict publically threatens
everyone's "face.”
a. True
b. False
48. In order to avoid
groupthink, you should discourage individual group members from working on the
group's problem individually.
a. True
b. False
49. The groupthink
symptom of mindguarding is illustrated in the following comment by a group
member: "Let's not worry about the subcommittee report—they can't even
correctly spell the name of the woman who did the research."
a. True
b. False
50. You can reduce the
chances of groupthink by following a formal decision-making procedure that
encourages members to disagree and evaluate one another's ideas.
a. True
b. False
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