New IT Technology Paper

New IT Technology Paper

Introduction

Some of the new IT technologies that I identified during my research include; webcams and teleconferencing, eTexts, and virtual libraries (Allison, 2012). These are some of the technologies that have played a role in changing the way the world operates at the present moment. They have made things to be easier in the way that they are done.

ETexts

ETexts have played a big role in the communication industry. This is because written information can be transmitted faster, and at a lesser cost. Organizations have made use of this tool of communication. This is an advantage since members can be able to access to this information easier, and more appropriately. It has also reduced the trouble of carrying lots of books, since people can copy PDF files and download them at their convenient time. However they can be disadvantageous since one incurs a lot of costs when purchasing materials like iPad, Galaxy Tabs and other equipments that work handy with this technology.

Virtual Libraries

This is another technology that has transformed the education field. This tool has been utilized by most online school programs by making use of EBSCO Host (Allison, 2012). This is by partnering with EBSCO Publishing in maximizing their available peer reviewed journals. The advantages of virtual libraries are that distance learners can have access to journals accessed by campus students regardless of the location in the world. It also gives students the opportunity to build their own virtual libraries for the sake of records. Conversely, it can be used by literate people only and also requires that one invests a lot, limiting this opportunity to big and well established institutions.

Webcams and Teleconferencing

Webcams and Teleconferencing is a media that is being sought by many organizations in the present world. Due to globalization, many institutions are moving forward to embrace this as a means of communication. It is advantageous in the sense that people can be able to communicate virtually. It is also important to note that people can be able to record proceedings of a meeting, or lecture for further reference. To add on this, it gives people an opportunity to interact and share ideas in a more virtual way. Contrary, it is an expensive exercise, since it requires internet usage, and costs for purchasing and maintaining the equipment.

Choice of Technology

From the above discussed, I chose on webcams and teleconferencing as the technology that I would integrate in my company. It is important to note that the main purpose for integration is to maintain and enhance customer satisfaction as well as improving productivity. According to Cisco (2012), Some of the methods that I would use include: 1.) integrating customer contacts with the software applications without modifying the application source code, 2.) providing a way through which customers can be able to configure the operations of the contact center as well as supervisor desktops which would make them match the system with their business needs, 3.) allowing the contact center operations staff specify the rules of the workflow without having to involve the IT staff, and 4.) automating the complex and mundane tasks for employees at the contact center.

It is also important to carry out a literacy program to make sure that all stakeholders are aware of the functionality of the teleconferencing and webcams. This helps in avoiding any aspects of confusion or inconveniences. It would also avoid any accidents in the organization.

Advantages of Webcams and Teleconferencing

There are several reasons as to why I chose on this technology. This is because many organizations are making use of this facility. Some of the advantages include; organizations can be able to have large group of people working in different locations at the same time but still communicate to them (abc, 2012). It gives employees an opportunity to call through a central telephone number as well as join in the telephone call to some members. This can also be possible while using webcams.

This method is cost efficient in the sense that organizations do not need to rent venues to conduct their meetings. Members can be able to participate in their own convenient locations. Also members can be able to have their own copy of recorded teleconferencing calls immediately after every meeting. This is important for records as well. Webcams and Teleconferencing are also advantageous in the sense coordination of activities are well done and managed. This is because all activities are managed in a single location.

Conclusion

There have been trends in IT field. This is especially with the introduction of the internet that has provided an opportunity for people to share knowledge and skills altogether. It is therefore important for organizations to take this as apriority in making sure that it has the best technologies that can be able to match their needs as far as their operation is concerned. For organizations to make a profit,   it has to be effective in all aspects, and efficient and effective technologies are those that help them achieve this.

References

Abc, (2012) Advantages of Teleconferencing available at <http://www.abconferencecall.com/369/advantages-of-teleconferencing/> [Retrieved on December 23, 2012]

Allison, (2012) 5 New Technologies That Have Changed the Digital Classroom Available at < http://edudemic.com/2012/09/5-new-technologies-that-have-changed-the-digital-classroom/> [retrieved on December 23, 2012]

Cisco, (2012) Cisco Agent Desktop: Methods for Integrating Third-Party Enterprise Applications Available at < http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/prod_white_paper0900aecd804c6cdd_ps1846_Products_White_Paper.html> [retrieved n December 23, 2012]