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Compare and Contrast Customer Needs, Wants, and Demands

Strategic Management
1. Diversification Method
Once an organization has decided to pursue a diversification strategy, it can pursue one of three basic approaches to carry it out: an internal venture to develop the new business on its own, an acquisition, or a joint venture.
a. Internal Ventures: In spite of the benefit of internal ventures, the risks of failure are high, and even successful ventured takes many years to become profitable. In fact, the slow speed of internal ventures often causes managers to think seriously about acquisition when they want to diversify their firms. If a firm acquires an existing business, it gains immediate entrance into the new business area. Furthermore, if the acquired firm has been successful, the acquiring firm managers may feel there is less risk of failure.
b. Merger and Acquisitions: some organizations choose to buy diversification in the form of acquisitions. They are often considered a “substitute for innovation”. Mergers occur ant time two organizations combine into one. Acquisition, where one organization buys a controlling interest in the stock of another organization or buys it outright from its owners, are the most common type of merges. Acquisitions are relatively quick way to:
i. Enter new markets
ii. Acquire new products or services
iii. Learn new resource conversion process
iv. Acquire needed knowledge and skills
v. Vertically integrate
vi. Broaden market geographically
vii. Fill need in the corporate portfolio.
A Few of Many Potential Problems with Mergers and Acquisitions
High Financial Costs
I. High premium typically paid by acquiring firms
II. Increased interest costs. Borrowing money at high interest rate finances many acquisitions.
III. High advisory fees and other transaction costs. The fees charge by the brokers, lawyers, financiers, consultants, and advisors who orchestrate the deal often cost millions of dollars
IV. Poison pills. These antitakeover devices make companies very unattractive to a potential buyer. Top managers of target companies have been very creative in designing a variety of poison pills.
Strategic Problems
I. High turnover among mangers of the acquired firm. The most valuable asset in most organizations is its people, their knowledge, and their skills.
II. Short-term managerial distraction. “Doing a deal” typically takes managers away from the critical tasks of the core businesses for long duration.
III. Long-term managerial distraction. Sometimes organizations lose sight of the factors that lead to success in their core business because they are too distracted running diversifies businesses.
IV. Less innovation. Acquisitions have been shown to lead to reduced innovative activity, which can hurt long-term performance.
V. No organizational fit. If the cultures, dominant logics, systems, structures, and processes, of the acquiring and target firm do not fit, synergy is unlikely.
VI. Increased risk. Increased leverage often associated with mergers and acquisitions leads to greater financial risk.
c. Strategic Alliance and Joint Ventures
viii. Strategic alliance: maybe found when two or more organizations join to develop new products or services, enter new markets, or improve resource conversion processes.
ix. Joint ventures: when the arrangement is contractual and the alliance operates independently of the organization that forms them, then the alliance typically.
Strategic alliance and joint ventures can help organizations achieve many of the same objectives sought through mergers and acquisitions. They can lead to improve sales growth, increased earnings, or provide balance to a portfolio of business which are some of the most commonly cited reason for acquisitions.
These are the resource most likely to be transferred during a joint venture:
a) Marketing
b) Technology
c) Raw materials and component
d) Financial
e) Political
2. Leadership and Culture
d. Leadership: the traditional view of leaders in organization is that they set direction, make the important decisions, and rally the followers.
e. Organizational Culture and Energy: the system of shared values that guide employees is another important factors that influence the success of strategy implementation. It reflect the values and leadership styles such as recruitment, training, and performance evaluation that reinforce certain type of behavior.it reflect the organization’s energy, hoe enthusiastic and focused it is moving towards its goals.
Positive Energy-enthusiasm, satisfaction
Negative Energy-fear, frustration
f. Functional Strategies: The collective patterns day-to-day decisions made and actions taken by employees responsible for value activities create functional strategies that implement the growth and competitive strategies of business.
x. Market strategy
xi. Operation strategy
xii. Research and Development strategy
xiii. Information systems strategy
xiv. Human resource strategy
xv. Financial strategy
xvi. Integrating functional strategies
xvii. Executive global strategies
g. Organizational structure: specific number and types of department or groups and provide the formal reporting relationships and lines of communication among internal stakeholders.
xviii. Structure is not an end, but a means to an end. The “end” is successful organizational performance.
xix. No one best structure exists. A change in organization may require a corresponding change in structure to avoid administrative inefficiencies.
xx. Once in place, the new structure becomes a characteristic of the organization that will serve as a constraint on future strategic choice.
xxi. Administrative inefficiencies, poor services to customers, communication, communication problem, or employees frustrations may indicate a strategy-structure mismatch.
External environment
_ Broad Environment: General environment: everything outside an organization’s boundaries that affect everyone — economic, legal, political, socio-cultural, and technical forces.
1. Sociocultural Forces: this is related to both social and cultural matters. There are 4 perspective important in analyzing sociocultural force:
* Firstly, this is because most of the other stakeholder groups are also members of society, some of their values and beliefs are derived from broader societal influences, which can create opportunities and threats for organization.
* Secondly, firm may reduce the risk of gaining a bad ethical reputation by anticipating and adjusting for sociocultural trends.
* Thirdly, correct assessment of sociocultural trends can help business avoid restrictive legislation.
* Fourthly, demographic and economic change in society can create opportunities for and threats to the revenue growth and profit prospects of an organization.
2. Economic Forces: can have a profound influence on organization behavior and performance. It includes economic growth, interest rates, the availability of credit inflation rates, foreign exchange rates, and foreign trade balance are among the most critical economic factors.
3. Technological Forces: Technological change creates new products, service, and, in some cases, entire new industries. It changes the way society behaves and what society expects. In addition, it also changes the way many people approach work and leisure.
4. Political/Legal Forces: Political forces, both at home and abroad, are significant determinants of organization action. Governments and other political bodies provide and enforce the rule by which organization operate.
_ Task Environment: consist of stakeholders with whom organization interacts on a fairly regular basis that affect the business directly. These stakeholders include domestic and international customer, suppliers, competitors, government agencies and administrators, local communities, activist group, union, and financial intermediaries.
Customers:
* Buyers are most powerful when:
* They are few in number and purchase large quantities
* They can choose between equivalent products from many different firms
* They can switch easily between the offerings of different firms
* Buyers are least powerful when:
* They are plentiful and purchase in small quantities
* They have little choice
* They cannot switch easily between the offerings of different firms
* Switching Costs
Supplier:
* Firm has greater power over suppliers when:
* The firm purchases in large quantities
* It can choose between multiple suppliers
* The costs of switching between suppliers is low
* The firm is not dependant on any single supplier for important inputs
*
Potential Entrants:
* Barriers to entry – factors that might make it costly for potential competitors to enter an industry and compete with firms already in the industry
* Economies of scale – cost reduction associated with large output
* Brand loyalty – the preference of consumers for the products of established companies
Substitutes:
* The goods or services of different businesses or industries that can satisfy similar customer needs
* The existence of substitutes is a strong competitive threat because it limits the price that companies in one store can change
* If there are few substitutes, firms have the opportunity to raise prices